Complaint Management

Where a complaint is about a particular service, issues of Politically Exposed Person (PEP), product or employee, complainants shall address their complaint to:

Compliance Head Pakistan Mortgage Refinance Company Limited
Finance & Trade Centre, 4th Floor, Block-A, Shahrah-e-Faisal,
Karachi – 74400, Pakistan.
PABX: Tel: 021- 3563 3366-68 Fax: 021 – 3563 33365

Where possible, complaint should be made in writing so that the details of the grievance are clear and complete. Otherwise, grievances can be submitted orally, by letter, email or fax.

PMRC will ensure that its grievance mechanism and ways to submit complaints are known to the public and communicated through various channels, such as PMRC website. PMRC will also ensure that its Customers (primary mortgage lending institutions) are aware of the PMRC grievance mechanism and can, in turn, ensure that individual users of the housing loans are notified that they can register the grievance with this mechanism.

for more information and process flow details, follow the given bellow link

PMRC Grievance Mechanism


DISCLAIMER: “In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the “SECP”). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the Company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP’s regulatory domain/competence shall not be entertained.”

  • Fax
  • +92(21)35633365
  • Registered Address
  • Finance & Trade Center, 4th Floor, Block-A, Shahrah-e-Faisal, Karachi -74400, Pakistan.