Where a complaint is about a particular service, issues of Politically Exposed Person (PEP), product or employee, complainants shall address their complaint to:
Compliance Head Pakistan Mortgage Refinance Company Limited
Finance & Trade Centre, 4th Floor, Block-A, Shahrah-e-Faisal,
Karachi – 74400, Pakistan.
PABX: Tel: 021- 3563 3366-68 Fax: 021 – 3563 33365
Where possible, complaint should be made in writing so that the details of the grievance are clear and complete. Otherwise, grievances can be submitted orally, by letter, email or fax.
PMRC will ensure that its grievance mechanism and ways to submit complaints are known to the public and communicated through various channels, such as PMRC website. PMRC will also ensure that its Customers (primary mortgage lending institutions) are aware of the PMRC grievance mechanism and can, in turn, ensure that individual users of the housing loans are notified that they can register the grievance with this mechanism.
for more information and process flow details, follow the given bellow link