Pakistan Mortgage Refinance Company Limited (PMRC) seeks to maintain its reputation as a DFI delivering high quality professional services and products to its customers. We are also committed to maintaining our responsiveness to the needs and concerns of our clients.
All customers grievances including on a particular service, product, issue of Politically Exposed Person (PEP) or employee, shall be addressed to;
Compliance Head
Pakistan Mortgage Refinance Company Limited
PABX: Tel: 021-3563 3366-68
Fax: +92(21)35633365
Address: Finance & Trade Centre, 4th Floor, Block-A, Shahra-e-Faisal, Karachi -74400, Pakistan.
Email: complaint@pmrc.com.pk
When making a grievance, please provide the following information:
If the grievance is of minor nature response will be sent within 7 working days. However, if complaint requires detailed investigation such as instances of fraud, the final reply will be issued within 30 working days from the lodgment of the grievance.
