Grievances Handling Mechanism

Pakistan Mortgage Refinance Company Limited (PMRC) seeks to maintain its reputation as a DFI delivering high quality professional services and products to its customers. We are also committed to maintaining our responsiveness to the needs and concerns of our clients.

Grievance lodgment:

All customers grievances including on a particular service, product, issue of Politically Exposed Person (PEP) or employee, shall be addressed to;

Compliance Head
Pakistan Mortgage Refinance Company Limited
PABX: Tel: 021-3563 3366-68
Fax: +92(21)35633365
Address: Finance & Trade Centre, 4th Floor, Block-A, Shahra-e-Faisal, Karachi -74400, Pakistan.

When making a grievance, please provide the following information:

  • Complainant name
  • Contact no.
  • Mailing Address
  • Email
  • Issue / grievance
  • Details of the PMRC employee involved (if applicable)
  • Supporting documents (if any)

Complaint Resolution Tentative Turn Around Time (TAT):

If the grievance is of minor nature response will be sent within 7 working days. However, if complaint requires detailed investigation such as instances of fraud, the final reply will be issued within 30 working days from the lodgment of the grievance.

  • Fax
  • +92(21)35633365
  • Registered Address
  • Finance & Trade Center, 4th Floor, Block-A, Shahrah-e-Faisal, Karachi -74400, Pakistan.